Do you find yourself concerned about job security lately?  Many people do, and they look to their manager for guidance and assurance.  Typically a manager's best advice is to focus on immediate responsibilities and quality in execution.  Lately, I've been wondering what does that really mean?  I desperately needed an attitude adjustment -- and then one came my way!

I was attending a webinar sponsored by Monster.com on the topic of Gen Y.  That's where I picked up this interesting perspective on working successfully all the time, and it applies in nearly every situation!

The simple success trick is to treat everyone at work (except you) as your customer.  When you hold everyone in this high regard, and demonstrate strong customer service skills with each interaction, you will work more effectively, build relationships for future networking needs, and achieve greater job satisfaction. 

Here are 6 simple steps to follow:

1. Be a good team player.  Help your peers with their work load.  Offer to teach others the knowledge and skills that you have attained.  Don't hide from your supervisor -- be there to get the additional assignment.  Arrive early and leave late.

2. Listen, Listen, Listen.  When you listen, you learn.  Listen with your ears and your eyes, to get the full message. 

3. Craft your message carefully.  You want to make sure your message is being heard the way you intended, and vice versa.  Also consider the medium for message delivery.  Is email the best way, or should you make a call?

4. Ask questions.  Don't guess what the other person is thinking.  Don't hope or assume you know what they need or how they wanted something done or delivered.  Ask (and listen). 

5. Welcome feedback.  Ask questions, such as: Is this acceptable to you?  Is there something else that I can do for you? (And listen)

6. Be a problem solver.  Solve the problems that you can solve by yourself.  Know when you need to get help.  Be resourceful.  Raise bigger issues with potential solutions.

You know what I like best about this attitude adjustment?  It's straightforward and easy to remember and to follow through.

***Treat everyone at work as your customer***